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These terms set out how your l111 account works — what you agree to when you access the platform, how transactions through DuitNow and GrabPay are governed, and what each party is responsible for. Read through before you start; your continued use of the platform means you have accepted what is written here.
By opening an account and using the platform, you enter into a binding agreement with us under these terms. Access is available where local law permits — it is your responsibility to check whether online gaming is lawful in your jurisdiction before proceeding. These terms apply to all account activity, including every deposit initiated through DuitNow or GrabPay, every withdrawal request you raise, and every session you start in the lobby. We may update these terms from time to time. When we do, the revised version takes effect from the date it is published on this page. We will not send individual notices for every minor wording change, so we recommend you check back here periodically. If you continue using your account after an update, we treat that as acceptance of the revised terms. Where a conflict exists between these terms and any specific promotion or campaign rules, the specific rules for that campaign take precedence for that campaign only. For anything not covered by a specific campaign rule, these terms apply in full. Questions about a particular term can be directed to our support team through the contact paths listed on this page.
Not every part of your experience falls under a single rule set. Understanding what is inside and outside this policy helps you know where to look when a question comes up. The four areas below map out the boundary clearly.
All login activity, session starts and account-level settings fall within this policy. This includes how you open the account, how you update your registered details, and what happens if access is suspended. The rules here apply regardless of the device you use.
Every fund movement linked to your account — deposits via DuitNow or GrabPay and any withdrawal requests — is governed here. The transaction record visible in your account dashboard is the reference point for any dispute about amounts or timing.
Game content supplied by studios in the lobby, including titles from PG Soft, Pragmatic Play and Habanero, is covered by these terms in terms of availability and fair-use conditions. RTP details, where shown, are drawn from what the game provider publishes.
Payment processors, eWallet providers and external game studios operate under their own service terms alongside ours. We are not liable for service interruptions or policy changes on their side. Check directly with DuitNow or GrabPay for their own conditions.
These terms do not just place obligations on you — they also set out what you can do to manage your account relationship with us. You have the right to review the transaction history held on your account at any time after login; the full record is visible in the account dashboard without needing to contact support. If any registered detail is incorrect — your contact email, for example — you can update it directly in account settings. Where you believe a transaction record is wrong, raise the question through our support channel with the date and amount in question, and we will review it against our internal record. You may also request a copy of the account information we hold on you by contacting us through the support paths listed below. If you decide to close your account, submit the request through support; pending transaction balances are settled before closure completes. We aim to handle account-closure requests in a clear, step-by-step way so nothing is left unresolved.
Your complete deposit and withdrawal history is available in the account dashboard after login. No separate request is needed to view it — the record is there every time you check.
Update your registered email or contact number directly in account settings. For changes that affect wallet verification — such as the account linked to DuitNow — additional identity checks may apply as shown on-screen.
If a specific clause is unclear, contact support with the section in question. Our team will point you to the relevant part of the current published terms and clarify how it applies to your account.
Submit a closure request via support. Any outstanding wallet balance is resolved before the account is deactivated, and you will receive confirmation once the process is complete.
If something in these terms is not clear, or if you need to raise a question about a transaction, account detail or policy clause, you can reach our support team through the channels below. Provide your registered account email and, for transaction queries, the date and amount in question so we can locate the record quickly.
Start a chat session from the account page after login. Share the specific term or transaction reference you are asking about, and the team will respond in the same session.
Send your query to our support email address shown in the account help section. Include your registered email and a clear description of the clause or account action in question.
The help centre inside your account dashboard contains answers to common terms-related questions, including how wallet transaction records are displayed and what the account-closure process involves.
These terms work alongside our data and security practices to set out exactly how we manage the information tied to your account. The sections below cover the four areas that affect you most directly as an account holder.
We store the account details you provide on registration and the transaction records generated by your activity. This includes deposit references from DuitNow and GrabPay. The full record is accessible in your dashboard; we do not sell or transfer account data to unrelated third parties.
The platform uses cookies to maintain your login session and remember your account preferences across visits. You can manage cookie settings in your browser, though disabling certain cookies may affect how the account dashboard loads on your device.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately using live chat or email. We recommend you change your password from account settings as soon as any unusual activity is noticed.
Account records are retained in line with our internal policy. To request a copy of your data or ask about how long specific records are kept, contact us through the email support path. We will respond with the relevant details for your account.
These answers cover the questions we hear most often about how these terms work in practice — what they cover, how changes are communicated, and what you can do if something does not match what you expected.
Yes. Every transaction linked to your account — including deposits via DuitNow and GrabPay — is covered by these terms. The transaction record in your account dashboard is the reference point if any question about an amount arises. DuitNow and GrabPay also operate under their own service conditions separately.
When we update these terms, the revised version is published on this page with the effective date noted. We do not send individual notifications for every change, so checking this page periodically is the most reliable way to stay current. Continued account use after an update is treated as acceptance.
Yes. Your full deposit and withdrawal history is visible in the account dashboard after you log in. No support request is needed to view it. If you believe a specific record is incorrect, raise the question through live chat or email support with the date and amount in question.
Most details can be updated directly in account settings after login. Changes that affect wallet verification — such as the mobile number linked to a DuitNow account — may require an additional check as shown on-screen during the update process.
Game availability in the lobby — including titles from PG Soft, Pragmatic Play and Habanero — is subject to these terms in terms of access and fair-use conditions. RTP figures, where shown, reflect what the game provider publishes. We do not modify or guarantee those published figures.
Submit a closure request through our support team via live chat or email. Any wallet balance linked to your account is resolved before closure completes. You will receive confirmation once the account has been deactivated. Access to your transaction history is not available after closure.