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Your account details, transaction records, and device activity on l111 are handled under this Privacy Policy. It covers what we collect when you register, fund your wallet via DuitNow or GrabPay, and access the platform from your phone — and it sets out exactly what you can do about it.
When you create an account with l111, we collect the information needed to operate that account: your registration details, login activity, wallet transactions, and the device identifiers associated with your sessions. Payment data linked to DuitNow transfers and GrabPay deposits is processed through those respective payment rails and is subject to their own terms alongside ours. We retain account records for as long as your account is active and for a further period required by applicable financial and operational obligations. Data we hold is used to verify your identity, process wallet movements, deliver account support, and keep the platform running correctly. We do not sell your personal information to third parties. Where data is shared — for example, with payment processors like DuitNow or GrabPay, or with fraud-prevention services — it is shared only to the extent needed for those specific functions. Access to your data inside l111 is restricted to staff and systems that require it to perform their role. This policy applies to all account interactions on l111, regardless of whether you access the platform through a mobile browser or any other supported route. The scope of this policy, and any obligations under it, may vary depending on local law and the eligible region from which you access the platform.
Not every service or link connected to l111 falls under this Privacy Policy. Understanding the boundaries helps you know where your data protections apply.
This policy covers all personal data collected when you open an account, log in, and manage your profile on l111. That includes your contact details, device identifiers, and session history tied to your registered account.
Deposits and withdrawals processed through your account wallet — including DuitNow transfers and GrabPay deposits — generate transaction records that fall within the scope of this policy, alongside the terms of those payment providers.
Your game session activity and navigation history on the platform are covered here. This data helps us keep the service running correctly and address account queries. Game content is supplied by studios; this policy covers your session data, not studio operations.
Links to external sites or services — including payment providers and identity verification partners — are governed by their own privacy policies. Once you leave l111 or interact directly with a third-party service, this policy no longer applies.
You have practical choices when it comes to the personal data l111 holds on your account. You can request a summary of the account information we hold by contacting our support team directly — the contact path is set out in the Support section below. If any of your registered details are incorrect, you can update most of them through your account settings after login; for changes that cannot be made self-service, raise a request with support and we will guide you through the verification steps shown there. Where this policy allows, you may also request that certain data be reviewed or restricted, subject to our legal and operational obligations. We aim to respond to data requests within a reasonable period; the actual timeframe depends on the nature and complexity of the request.
Contact our support team to request a summary of the personal data held on your account. We will confirm receipt and let you know what information we can provide under the applicable rules.
Log in to your account and go to the account settings section to update your registered details. Fields that cannot be edited self-service require a support request with identity verification.
If you have a question about how your data is used, stored, or shared, send it through our support channel. Our team will direct it to the right person and respond in writing.
Where permitted under local law, you may ask us to review, restrict, or delete specific data. Requests of this kind are handled on a case-by-case basis alongside our operational and legal obligations.
If you have a question about this Privacy Policy or want to act on any of your data rights, these are the routes to reach us. Our support team handles account and data queries for l111.
Open the live chat from your account dashboard after login. This is the quickest route for account-level data queries and corrections.
Send a written data request or policy question to our support email address, which is listed on the Contact page within your account portal.
The Help Centre in your account covers common data and privacy questions with step-by-step account guidance. Check there first for self-service answers.
We keep your account data under access controls that limit who inside l111 can view it and under what circumstances. Sessions on the platform use secure connections to protect data in transit. Account cookies are used to maintain your logged-in state and to recognise your device on return visits; you can manage cookie preferences through your browser settings. Retention periods follow our operational and legal obligations — active accounts retain their records for service continuity, while closed accounts are retained for the period required under applicable financial rules before deletion is considered. For data change or deletion requests, write to us through the support channel in your account portal.
Account data is accessible only to l111 staff and systems that require it for a specific operational function. Access is logged and reviewed as part of our internal data governance process.
We use session and functional cookies to keep your account active and to recognise your device on return visits. Manage or clear these through your browser settings at any time.
We hold account data for as long as your account is active, plus any further period required by applicable financial or regulatory obligations. Retention periods may vary based on local law and the region you access from.
To request a correction, restriction, or deletion of your data, contact us through the support portal linked inside your account. We handle each request in line with our obligations and will confirm next steps in writing.
These are the questions our account holders ask most often about how we handle personal data on l111.
We collect the details you provide during registration — such as your contact information and identity verification inputs — along with login activity, device identifiers, and records of wallet transactions including those made through DuitNow and GrabPay. This data is used to operate your account correctly.
Transaction records for DuitNow transfers and GrabPay deposits are stored within your account as part of your wallet history. These records are also subject to the terms of those respective payment providers. We do not share transaction data with unrelated third parties.
Yes. Contact our support team through the live chat or email route listed in your account portal to request a summary of your account data. We will confirm receipt and outline what information we can provide under the applicable rules for your region.
Log in and go to your account settings page — most profile fields can be updated there directly. For changes that require identity verification or are not available self-service, raise a request with our support team and they will walk you through the steps shown in the account portal.
Yes. This Privacy Policy applies to all account interactions on l111 regardless of whether you access the platform through a mobile browser or any other supported route. The scope of specific obligations may vary depending on local law and the eligible region you access from.
Reach us through the live chat in your account dashboard, or send a written request via the support email listed in your account portal. Data review and deletion requests are handled on a case-by-case basis alongside our legal and operational obligations, and we will respond in writing.