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These legal terms set out how l111 operates for supported regions in Malaysia, including what we expect from you and what you can expect from us. Access to our platform — including account creation, wallet transactions through DuitNow or GrabPay, and game lobbies — is available only where local law permits.
Our legal policy governs the relationship between l111 and anyone who creates or accesses an account through this platform. These terms apply to all activity conducted through the site, including account registration, wallet operations, and access to game content from studios such as PG Soft, Pragmatic Play and Habanero. Where you fund an account via DuitNow or GrabPay, the transaction is subject to both our platform terms and the rules of the relevant payment network — we do not control payment-network terms, but we do ensure that what happens to the funds inside your l111 wallet follows this policy. Eligibility to hold an account and participate in any category on this platform is conditional on local law in your region. We do not make any claim that access is universally permitted; if you are uncertain about your eligibility, check the applicable laws where you are located before proceeding. Any content published on this site — including game descriptions, wallet steps and support paths — reflects the current state of the platform. We update these terms when our operations change and the revised version replaces all previous versions on publication. Your continued use of the account after a revision constitutes acknowledgement of the updated terms.
Not every element of your experience falls under the same set of rules. This section clarifies what our policy covers directly, what sits at its edges, and what is governed by separate third-party terms you should review independently.
Account creation, login, and session activity on l111 are fully within the scope of this policy. The rules here govern how we store your account data, how you may use the platform and the steps required to close or suspend an account.
Deposits and withdrawals processed through supported payment methods — including DuitNow and GrabPay — fall within our policy for the portion of the transaction that takes place inside the l111 wallet. The payment network's own terms apply to the transfer leg outside our platform.
Game descriptions, lobby structure, odds formats and support articles published on this site are covered by our content terms. Game mechanics and return information are supplied by the individual studio; we present what the studio exposes and do not modify it.
Links to external services, payment-provider portals or studio pages sit outside the scope of this policy. Once you navigate away from l111, the terms of the destination apply. We do not accept responsibility for content or practices on third-party sites.
Holding an l111 account gives you several practical actions you can take at any time. You may review the transaction history recorded against your wallet by opening the account dashboard after login — every deposit, withdrawal and game round linked to your account is listed there. If any detail in your account profile appears incorrect, you can submit a correction request through the support channel; our team will verify the change against the information supplied at registration. Where you have a question about how a specific term applies to your account — for example, how a DuitNow transaction is recorded or how game-round data is retained — you can raise it directly with support. We do not require you to accept inaccurate data, and we will act on a verified correction request. The steps to exercise any of these rights are visible inside your account once you are logged in; no separate application form is needed for routine requests.
Log in and open the wallet history section of your account dashboard. Every DuitNow or GrabPay deposit and any withdrawal request appears there with a timestamp and status.
If your registered name, contact details or account information need updating, raise it through the live support channel. Corrections are verified against your original registration data before they are applied.
Any question about how a specific legal term applies to your account can be submitted to support. We will respond with a plain-language explanation of the relevant clause and how it applies in your case.
If you wish to close your account, contact support directly. We will confirm any outstanding wallet balance, process eligible withdrawals, and complete the closure according to the steps shown in the account settings.
Policy questions or account disputes can be directed to our support team through the channels below. For routine account questions — wallet records, correction requests, or policy clarifications — live chat is the fastest path. Email suits more detailed written requests where you need a documented response. The current availability of each channel is shown inside your account once you are logged in.
Open the chat icon from any page once you are logged in. Use this path for account corrections, wallet queries related to DuitNow or GrabPay, and policy clarification requests.
For written policy requests — including account closure or formal correction submissions — email the address listed in the Contact section of your account dashboard. Keep a copy of your message for reference.
The dashboard inside your logged-in account shows the current state of your wallet, transaction history and the available support routes. Check here first before raising a ticket, as many answers are visible at account level.
We approach this policy area with a specific set of operational practices that you can verify through your account. This section outlines how we handle the data, sessions and communications that touch your l111 account.
Account registration data and wallet transaction records are retained for the period required by our operational obligations. We do not share personal account data with third parties outside of what is necessary to process a payment through DuitNow or GrabPay.
We use session cookies to keep your account login active and to remember display preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the account dashboard loads or how your session is maintained across pages.
Access to your account is protected by the login credentials you set at registration. We recommend using a unique password not shared with other services. If you suspect unauthorised access, contact support immediately so we can review the session log and take action.
When we revise these terms, the updated version is published on this page. The date of the most recent revision is shown at the top of the terms document. Continuing to use your account after a revision means the new terms apply to your sessions going forward.
These are the questions we receive most often about how this policy works, what rights you have and how to act on them. If your question is not covered here, the live chat channel inside your account is the fastest way to get a direct answer.
Access to l111 and the applicability of these terms depends on local law in your region. Where access is permitted under local law, these terms govern your account. If you are unsure whether access is permitted where you are, check local regulations before opening or using an account.
Log in and open the wallet section of your account dashboard. Every deposit — whether made through DuitNow, GrabPay or another supported method — and each withdrawal request is listed there with a status and timestamp. No separate request is needed to view this.
Yes. If any registered detail appears incorrect, contact support through live chat or email and submit a correction request. Our team will check the request against your registration record and apply verified changes. The support contact details are inside your logged-in account.
On account closure, we retain data for the minimum period required by our operational obligations, then delete or anonymise it. Outstanding wallet balances are processed through the eligible withdrawal method before closure is completed. The full steps are shown during the closure process in your account settings.
The portion of a transaction that takes place inside your l111 wallet is governed by this policy. The transfer between your bank or e-wallet and our platform is subject to the terms of DuitNow or GrabPay respectively. We process what arrives in your wallet and record it against your account accordingly.
When we revise these terms, the updated version replaces the previous one on this page. The revision date is shown at the top of the document. If you continue using your account after that date, the current version of the terms applies to your sessions. We recommend reviewing this page periodically.